Refund and Returns Policy

Effective Date: January 14, 2025

At ToysStoreRoyal, we strive to ensure your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we are here to help. Please read our Refund and Returns Policy carefully for detailed instructions on how to process returns and exchanges.

1. Return Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • Timeframe: You must request a return or exchange within 30 days of receiving your order.
  • Condition: The product must be unused, in its original packaging, and in resellable condition. Items that have been used, damaged, or are missing parts will not be eligible for return.
  • Exclusions: Certain items are not eligible for returns or exchanges, including personalized or custom-made products, gift cards, and items marked as final sale.

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Email us at info@toysstoreroyal.click with your order number and a description of the item you wish to return. Our customer support team will provide you with instructions on how to proceed.
  2. Prepare the Return: Repack the item securely in its original packaging. Please include all accessories, parts, and documentation.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect item). We recommend using a trackable shipping service to ensure the item is returned safely.
  4. Inspection and Processing: Once we receive your return, our team will inspect the item to ensure it meets the eligibility requirements. We will then process your refund or exchange.

3. Refunds

If your return is approved, we will issue a refund to your original payment method. Refunds may take 5–7 business days to process, depending on your bank or credit card provider.

  • Full Refund: If you are returning the entire order, you will receive a full refund minus any shipping costs.
  • Partial Refund: If you are returning part of your order, you will receive a refund for the returned items only.
  • Non-Refundable Items: Shipping fees and handling charges are non-refundable, except in cases where we made an error with the order.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the item you want. We do not hold items for exchanges, so we recommend placing a new order as soon as possible to avoid any delays.

5. Damaged or Defective Items

In the rare case that an item arrives damaged or defective, please contact us immediately. We will offer you a full refund or send you a replacement at no additional cost. To initiate the process, please provide photos of the damaged or defective item along with your order number. We will guide you through the return or exchange process for damaged goods.

6. Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Personalized or custom-made products
  • Gift cards
  • Items marked as “Final Sale”
  • Products that have been used or altered

7. International Returns

For international orders, please note that the customer is responsible for return shipping costs, customs duties, and taxes. Refunds will be processed in the original currency of the purchase.

8. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will reflect the new effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

9. Contact Us

If you have any questions or concerns about this policy, please reach out to our customer service team:

ToysStoreRoyal
123 Royal Avenue, Colorado, United States
Phone: (303) 555-9876
Email: info@toysstoreroyal.click